KYC process for Spinch Сasino Ireland users
Spinch.com Ireland places great importance on the security and integrity of the platform, especially when it comes to user transactions. For users who deposit over € 2,000 or request a withdrawal, it is mandatory to undergo a comprehensive Know Your Customer (KYC) process. This process is designed to ensure compliance with regulatory standards and protect both the platform and its users.
Starting the KYC process
While starting the KYC process, users need to provide basic personal details and upload a few key documents:
- Government-issued ID: A clear copy of a valid ID card, which may be required in the form of front and back photos, depending on the type of document.
- Selfies with ID: A photo of the user with the ID they are holding next to their face; this step is important to verify identity.
- Proof of address: A recent bank statement or utility bill.
Document Verification
After uploading the required documents, the user will get the status “Temporarily Approved”. This status means that the KYC team is reviewing the submitted documents. They have up to 24 hours to evaluate. The user will be notified of the outcome via email, which may include:
- Approval: The user is fully vetted.
- Rejection: The submitted documents do not meet the requirements.
- Request for Additional Information: Status remains unchanged until the required information is provided.
Temporary Approval Status
While in “Temporarily Approved” status, users can continue to use the platform, but with some restrictions:
- They can participate in normal activities.
- They are not allowed to deposit more than € 500 in aggregate.
- They are not allowed to withdraw funds.
KYC verification guidelines
The KYC process involves several key requirements. First, the credential must bear a signature, and the full name on the document must match the name registered with Spinch.com. The credential must not expire in the next three months, and users must be over the age of 18.
Documents such as a bank statement or utility bill are accepted for proof of address, with the same country restrictions. The name on the document must match the name on the ID, and the document must be dated within the last three months.
Selfies with the ID card are also required, where the face in the selfies must match the ID card holder and the ID card itself must match the previously uploaded document.
Failed KYC process
If the KYC process fails, the reasons for the failure will be documented and a support ticket will be created. The user will receive a ticket number along with an explanation of the problem. Once all the required documents are submitted and verified, the user’s account will be fully approved.
Anti-Money Laundering (AML) Measures
In addition to the KYC process, Spinch Casino implements strict AML measures:
- Users who have not passed KYC cannot make additional deposits or withdrawals.
- For users who have successfully passed KYC, there is a deposit limit of € 2,000 per transaction.
- All withdrawal requests will undergo rigorous algorithmic and manual verification to ensure that the amount requested matches legitimate activity on the platform.
Ban on transfers
It is important to note that users are prohibited from directly transferring funds to other users under any circumstances. By following these guidelines, Spinch.com aims to maintain a safe and secure environment for all users, ensuring that they can participate in the gaming process with confidence and peace of mind.